Shipping policy
Thank you for shopping with EvolvePlay. Please review our Shipping Policy below for information regarding order processing and delivery.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Shipping Method
Standard Shipping
Free for orders over €55.00 • Delivery within 3–5 business days
Shipping times may vary depending on your location and courier delays.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Delayed or Lost Packages
While we work with reliable shipping providers, EvolvePlay is not responsible for delays caused by:
- Courier issues
- Customs processing
- Weather conditions
- Incorrect shipping information provided by customers
If your package is significantly delayed, please contact us and we will assist you.
Incorrect Address Information
Customers are responsible for providing accurate shipping details. Orders shipped to incorrect addresses provided by the customer may not qualify for refunds or replacements.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you promptly.
Contact Information
For any shipping-related questions, contact us:
EvolvePlay
evolve4design@gmail.com